Legal Information Under Japan’s Act on Specified Commercial Transactions
The following information explains the service provider, payment terms, and cancellation terms for services offered by Tokyo Sakura Tour.
- Service provider
- Kyo Kaneshiro
- Responsible operator
- Kyo Kaneshiro
- Address
- 2-27-10-303 Tsubaki, Adachi-ku
Tokyo 123-0871, Japan - Telephone
- +81-70-2663-4639
- Services provided
- Private tours, airport transfers, sightseeing transportation, itinerary proposals, and related services within Japan
- Service prices
- Prices are displayed on the applicable service page, quotation, or order confirmation screen.
- Additional charges
- Tolls, parking fees, admission fees, accommodation, meals, and other expenses not expressly included in the quotation are generally not included in the service price. These charges are based on the actual rates set by the applicable facility or service provider and will be disclosed in the quotation or otherwise explained before payment.
- Payment methods
- Credit card through Shopify Payments and bank transfer
- Payment timing
- After the itinerary and quotation have been confirmed, the customer must pay either a deposit or the full amount by the stated deadline. The required amount and payment deadline will be shown in the quotation or order confirmation.
- Inquiry and booking process
- Submit an online inquiry, confirm the itinerary and quotation, and pay the required deposit or full amount. A booking is confirmed after the itinerary has been agreed and the required payment has been completed.
- Service delivery
- Services are provided on the date and time agreed with the customer.
- Cancellation and refund policy
- Up to 8 days before the service date: no cancellation fee
- 1 to 7 days before the service date: 50% of the total order amount
- On the service date or in the event of a no-show: 100% of the total order amount
When a refund is due, it will generally be processed using the original payment method. The time required for the refund to appear depends on the financial institution or payment provider.
- Cancellation by the provider
- If we are unable to provide a confirmed service for reasons attributable to us, the amount already paid for the affected service will be refunded.
- Weather, traffic, and force majeure
- Itineraries may be changed, delayed, or cancelled due to severe weather, natural disasters, traffic restrictions, road conditions, facility closures, or other circumstances beyond our reasonable control. Depending on the circumstances, we will provide information about an alternative itinerary, a change of date, or a refund.
- Cooling-off period
- The statutory cooling-off system generally does not apply to online transactions. The cancellation and refund terms stated above apply.
- Contact
- Inquiries are accepted at the email address above and will be answered after review.